When looking for an MSP, existing customers can be a great source of information to determine if the provider has experience in your industry or with companies of similar size. Ask for references, testimonials, and endorsements to get a better understanding of the company's reputation. It's important to find an MSP that has been around for a while and has a strong track record. This will give you peace of mind that your network will be properly managed and your MSP will strive to protect your good name.
When selecting an MSP, look for one that sees you as a partner. A good MSP will focus on participation as a whole and not just use people as a quick fix for process gaps. The best MSPs prioritize customer experience throughout the hiring process, offer continuous improvements, and generate predictable results and ROI.