Types of Managed IT Services: A Comprehensive Guide

Managed IT services are becoming increasingly popular as businesses look for ways to reduce costs and improve efficiency. But what exactly are managed IT services? In this comprehensive guide, we'll explore the different types of managed IT services, such as Network Security, and how they can benefit your business. Different types of managed IT services can affect all components of an organization's technological environment. Business and IT leaders have the ability to combine services to meet their needs and often opt for a fully managed IT solution in which most IT functions, including Network Security, are outsourced to a managed service provider. This blog will highlight 6 of the most common managed service offerings.

End user services can cover a wide range of offerings, but they typically revolve around the IT support channels and methods that an organization has in place for its employees and customers. At the most basic level, end-user services include an IT support service or a technical support solution in which users can resolve technical issues through a team of trained agents. Problems can range from support for mobile devices and operating systems, installing and updating applications, connectivity errors and other desktop IT services.

Managed infrastructure services

are essential for any company that wants to remain competitive in today's changing business and IT landscape.

With managed infrastructure services, organizations can easily adapt to new business growth by scaling their services, creating a more predictable IT budget, and much more.

Cloud services

are becoming a necessity for companies that want to remain competitive in today's changing business and IT landscape. With cloud-based services, organizations can easily adapt to new business growth by scaling their services, creating a more predictable IT budget, and much more. Because the cloud is an on-demand, web-based service that offers file sharing, data storage, and secure remote access to a company's network, employees can be productive from virtually anywhere.

Managed security services are essential for any company that wants to remain secure in today's digital world. Organizations that partner with a managed security service provider (MSSP) will receive validated alerts in real time in the event of a data breach or other security incident. However, the likelihood of a catastrophic security event occurring is dramatically reduced if you take advantage of the experience of an MSSP, as it will mitigate risk through proactive security measures, such as managed detection and response, threat detection, email security services, and security awareness training.

Technology support

is another type of managed service. This support can take the form of a project, such as a large SharePoint build or a Teams implementation, a technology evaluation, or ongoing technical support for business applications.

Backup and disaster recovery are key elements of a company's business continuity strategy. Backup and Disaster Recovery (BDR) services can be implemented as a co-managed service. Organizations with their own IT department often outsource the daily monitoring and management of backup and disaster recovery services, as they require constant monitoring and periodic testing.

Cloud computing

is becoming increasingly popular as businesses look for ways to reduce costs and improve efficiency. While companies can create private cloud computing environments, the biggest growth in cloud services comes from “public cloud” or infrastructure as a service (IaaS) providers, such as Amazon Web Services (AWS), Microsoft Azure or Google Cloud.

Software as a Service (SaaS)

applications are another form of cloud service.

SaaS applications are unique because the consumption model is much easier than running cloud services on AWS or Azure.

Mobile device management

is another key element of today's managed services. With nearly 100% smartphone penetration in the workplace, mobile devices (mainly smartphones, but also tablets) are critical to employee productivity at work. Every managed service contract is different because these services are usually a la carte. You choose exactly which services to implement, depending on the technology and systems you have, and which should be managed. In addition, not all managed service providers (MSPs) will offer all services. Because the range is so wide, some MSPs specialize in a few types of managed services, or even just one.

In addition to IT infrastructure management and IT consulting, MSPs will offer a reporting service that will help you use your data more effectively so that you can sell more products and services. Managed support services also track all IT issues and employee workflow meaning that they can identify potential problems before they become major issues. If you're overwhelmed by the different types of managed IT services and you're not sure which ones are right for your business, Buchanan can help. Our team takes a consultative approach and spends time getting to know your IT environment, people and processes. The result is a personalized holistic managed IT solution that will reduce your staff's workload offer a higher level of service and help you achieve your IT goals.